- Try reloading the room or refreshing the page.
- Make sure that the presenter is actually sharing their mic and your device's volume is turned up.
- If you are using headphones, try unplugging them.
- Is your computer muted? Do your speakers/head phones work?
- If that doesn't work, try restarting your browser.
- If that doesn't work, try restarting your computer.
- If this doesn't work, please check your system and our requirements.
- If it is an Information Session, it is likely that only the Admin or Presenter has enabled access to their Camera and Microphone. If chat is enabled, you can use that to communicate with them.
If you have tried everything above, please click the links below.
If you continue to have issues, email support@myowndoctor.com