MyOwnDoctor Telehealth

Withings

• Withings Data Hub

System Requirements Check List (Very Important)

• Best Browser for Virtual Visits
• Internet Speed Requirements (10Mbps To Join/Attend, 15Mbps To Host)
• How To Increase Internet Speed
• Identify if you are behind a Firewall or Proxy

Virtual Visits

• Testing Your System Before Your Virtual Visit
• How to use a virtual background

Getting Started: Mobile

• Guide for Patients/Members Attending Virtual Visit from a Smartphone/Mobile Device
• How to install MyOwnDoctor on your Android Device
• How to install MyOwnDoctor on your iPhone or iPad
• How to Log In as Returning Members on Mobile Devices.

General Troubleshooting Steps

• Troubleshooting Sound and Video Issues
• Update Google Chrome or Firefox
• Allow Access to Your Camera or Microphone
• If You Still Have a Problem...
• Check notification settings on your mobile device
• Find the MyOwnDoctor app on your mobile device

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Recommended Equipment

• Download Google Chrome

Getting Started on the Web

• How to Sign Up as a First-Time Member on the Web
• How to Log In as Returning Members on the Web

Telehealth Visit/Event Troubleshooting

• If you see "Server for this conference is setting up" message
• How to Increase Your Connection Speed and Prevent Packet Loss
• I Got "Kicked Out" Of The Virtual Visit/Information Session
• I Can't Hear Some/All People In The Virtual Visit/Information Session
• My Audio Is Distorted And Sounds Robotic
• I Can't Tell If My Microphone Is Working

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Using MyOwnDoctor - Providers

• The patient can't turn on their camera or microphone

Using MyOwnDoctor - Patients

• MyOwnDoctor Patient Quick Start Guide for ABHIL Members
• How to Sign Up as a First-Time Member on Mobile Devices
• MyOwnDoctor Settings Menu
• Requesting a Virtual Visit on Mobile Devices
• Requesting a Virtual Visit on the Web