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MyOwnDoctor Patient Quick Start Guide for ABHIL Members

  • Updated

 

  1. Click the Join Community button in the email invitation from support@myowndoctor.com  to join MyOwnDoctor for Aetna Better Health of Illinois members.

 

  1. Create an account and log in by following these steps:
  • Add a password of your choice (remember to save the link, your email address, and your password), and agree to the Terms and Privacy Policy
  • Then click the “Create Account” button at the bottom of the screen
  • And agree to the Consents: HIPAA Notice, Informed Consent, and Program Consent.

 

To keep in touch on-the-go, download the App here:

 

Download Google Chrome for the best experience. Then, Make Chrome your default browser.

Allow Chrome and your device (Apple, Android, Windows) to use your camera and mic for Telehealth Visits.

                                           

  1. Navigating through the app:

 

  • Home: When you open the app, you’re on the home page. Click “Home” to read about what’s going on in each of your online communities. This is your personal newsfeed and summarizes all communications from your online communities.

 

  • Programs: Click “My Programs” to enter your program if you are enrolled in Remote Patient Monitoring or the Diabetes Prevention Program. 

 

  • Communities: Click to be taken to that “Community.” In your medical communities, Aetna Better Health of Illinois and MyOwnDoctor, you can request Telehealth Visits and your healthcare provider can schedule Telehealth Visits for you. 

 

  • Events: Receive primary and mental health care whenever and wherever you need it. Click “Events” in the left navigation or the   at the bottom of the screen. It will take you to upcoming and past events, including your Telehealth Visits. 

Click the   to RSVP “yes, I will attend”. The app will send you reminders twenty-four hours before, 1 hour before, and 15 minutes before the meeting starts. When you see the join button , click it to join the event.

 

  • Notifications: Go to your profile picture in the upper right corner, open the drop-down menu, go to settings. There you can choose which push and email notifications you would like to receive by checking or unchecking the selections. It is recommended to check notifications for events so you never miss an event.

 

  • Sync your calendar by going to your profile in the upper right corner and select “Sync calendar”, then select Google calendar or Outlook.

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