There are three ways to request a Virtual Visit on the web.
1. Click the Request A Visit button on the left-hand side of the screen.
2. Click on the Virtual Visit page , then click on the Request a Visit button on the right-hand side of the screen.
3. Click on the About page and scroll to find your Healthcare Team. Click Request Virtual Visit below the name of the Doctor or Provider you wish to see.
A Request Virtual Visit pop-up will show. Pick the Doctor or Provider, Subject, Date, Time, Visit Duration and enter your Phone Number. Add a Message if you want.
If your Doctor is asking you to pay a fee for the Virtual Visit, the screen will show a place where you can type a credit card number. You can also use a saved card (if you have already typed the card details). Be sure all details are correct and send the form by clicking the Submit button in the upper right-hand corner.
Once you have clicked Submit, a pop-up will show again saying, “Your appointment has been requested. We will contact you to confirm the date and time of the appointment.” You will also get an email with the details. Then, the Doctor needs to review the visit details.
Your Doctor’s Office will Confirm or Deny or Reschedule your request. If the answer is Confirm, the request is agreed to and the Virtual Visit will change to Upcoming. If the answer is Deny, the Virtual Visit will change to Canceled.
The Doctor may Reschedule your visit. Once the Doctor's Office agrees to any changes, the Virtual Visit will change to Upcoming.
The Virtual Visit can also be scheduled again by you or the Doctor. You can message or talk to the Doctor's Office to change the visit.