If possible, please contact your IT department and have them open the necessary ports (see below).
Minimum Requirement: Assumed by default is that TCP ports 80 and 443 are open. Some firewall rules only allow for TCP traffic over port 443, make sure that all traffic can pass over this port. If you continue to experience issues, you may need to follow the rest of the rules below.
Best Experience: In addition to the minimum requirements being met, we recommend that UDP ports 1025 - 65535 be open.
More info: Our streaming server IP addresses change dynamically. If you are looking to add our domain to be allowed in your firewall, the easiest thing to do is to allow traffic from all myowndoctor.com servers with *.myowndoctor.com domain.